| Name of Complainant | |
| Date of Complaint | June 24, 2023 |
| Name(s) of companies complained against | Faction hut |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Subject: Request for Refund Due to Incorrect Product Delivery
Dear [Customer Support Team / Company Name],
I hope this email finds you well. I am writing to inform you about an issue I encountered with an online purchase I made from your esteemed company. I placed an order on 18/06/23, and the delivery was completed today, 24/06/23. Unfortunately, upon receiving the package, I discovered that the delivered product does not match the item I ordered.
I would like to bring this matter to your attention and kindly request a refund for the incorrect product. To provide you with more details, here are the relevant order and product information:
Order Number: [Insert Order Number]
Order Date: 18/06/23
Delivery Date: 24/06/23
Product Ordered: [Insert Name/Description of the Product]
Product Delivered: [Insert Name/Description of the Incorrect Product]
Price: [Insert Price]
I understand that mistakes can happen during the fulfillment process, and I believe this is an isolated incident. However, it is essential for me to receive the correct product as per my original order or obtain a refund for the amount paid.
I kindly request your assistance in resolving this matter promptly. Here are the steps I would appreciate you taking:
Arrange for the return of the incorrect product: Please provide me with detailed instructions on how to return the item and whether you will cover the shipping costs.
Issue a refund for the incorrect product: Once the incorrect product has been received by your team, I kindly request that you initiate the refund process. Please let me know the expected timeframe for the refund to be processed and the method by which the refund will be issued (e.g., credit card reimbursement, store credit, etc.).
Ensure delivery of the correct product: If possible, please arrange for the delivery of the originally ordered product as soon as possible. I would appreciate it if you could update me with an estimated delivery date.
I would like to emphasize that I have been a loyal customer of your company and have always been satisfied with the quality of your products and services. I hope that this issue can be resolved promptly, allowing me to continue to enjoy a positive shopping experience with your brand.
Please do not hesitate to reach out to me if you require any further information or if there is anything else I can do to assist in the resolution process. I have attached a copy of my order confirmation for your reference.
Thank you for your attention to this matter, and I look forward to a swift resolution.
Yours sincerely,
Suraj Das
Image Uploaded by Suraj Das: