| Name of Complainant | |
| Date of Complaint | June 6, 2021 |
| Name(s) of companies complained against | PAYTM MALL |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
-
Dear Sir/Madam I ordered Honda City ZX Car Cover through Paytm Mall. but i got wrong Product which Smaller size car cover. i asked the replacement initially they accepted, later rejected, i escalate this matter all the levels upto nodel officer and Grievance Office nothing solve my problem, herewith i have attached the all mail correspondence for your kind review. it’s small amount but suffered lot, they are not responsible to give the proper reply my complaint. Please file the Case against the Consumer act and educate them not to do fraudulent selling to any of the public. Regards Joseph Lourduraj Mon, Mar 8 at 3:17 PMDear Sir/MadamI was ordered HONDA CITY ZX Model 2007 car cover through Paytm Mall site on 21-02-2021, It was Delivered on 26-02-2021 around 9:30 pm. We tried to use on 27-02-2021 that time we came to know that car cover size is less and can’t fit for my car. immediately i place the replacement request on paytm mall site, and it was accepted and replacement date they given on 6-03-2021. i attached the all the screen shot for your reference. i waited until 7th March and nothing delivered and i checked the your site, than i came to know that ordered rejected. I have the 7 days replacement speciality in this purchase and i made the replacement request on the 2nd day of delivery. why it was rejected, please kindly share the details.I tried to contact your customer care team for as per your guidelines Level 1: You can go to Paytm Ecommerce website/mobile application, followed by the particular transaction where you are facing the issue to submit your query. You can also call us on our 24*7 helpline number: 01204606060 to help resolve your query.i am sorry to say this everything waste, i tried last 2 days always the voice response said sending SMS link, i never got link, then i check with your site for this 2nd step. Please kindly resolve this matter. whether replace the wrong item which you send or take return back the item and pay my money back. and try to improve your customer care user friendly.RegardsJoseph Lourduraj
-
Mon, Mar 8 at 6:14 PMOn Monday, March 8, 2021, 03:17:15 PM GMT+5:30, JOSEPH LOURDURAJ <[email protected]> wrote:Dear Sir/MadamI was ordered HONDA CITY ZX Model 2007 car cover through Paytm Mall site on 21-02-2021, It was Delivered on 26-02-2021 around 9:30 pm. We tried to use on 27-02-2021 that time we came to know that car cover size is less and can’t fit for my car. immediately i place the replacement request on paytm mall site, and it was accepted and replacement date they given on 6-03-2021. i attached the all the screen shot for your reference. i waited until 7th March and nothing delivered and i checked the your site, than i came to know that ordered rejected. I have the 7 days replacement speciality in this purchase and i made the replacement request on the 2nd day of delivery. why it was rejected, please kindly share the details.I tried to contact your customer care team for as per your guidelines Level 1: You can go to Paytm Ecommerce website/mobile application, followed by the particular transaction where you are facing the issue to submit your query. You can also call us on our 24*7 helpline number: 01204606060 to help resolve your query.i am sorry to say this everything waste, i tried last 2 days always the voice response said sending SMS link, i never got link, then i check with your site for this 2nd step. Please kindly resolve this matter. whether replace the wrong item which you send or take return back the item and pay my money back. and try to improve your customer care user friendly.RegardsJoseph LourdurajDownload all attachments as a zip file-
Honda City ZX 20007 model car cover order detail.jpg210.5kB
-
My Ordered Delivered.jpg73.7kB
-
Accepted Retuen Request.jpg145.7kB
-
1.Return Request Rejected.jpg149.1kB
-
ReturnOrderRejected.jpg71.9kB
-
-
Thu, Mar 18 at 4:19 PMDear Sir/Madam. I mailed Two time with my explanation. But There is No response from your side. Please take back the Item and return my Money.RegardsJoseph
-
Sun, Apr 25 at 9:58 PMDear Sir/MadamAfter Customer care failed, i approached Nodal Officer on 8th Mar. I am not satisfy with Nodal team either they are not giving solution nor respond. Now I am worry to purchase from Paytm mall,I applied return request on the next day of delivery, after that i got the replyPlease refer my previous mail which was communicated to nodal and kindly take the return item which different from my order and return back my money.RegardsJoseph
-
Grievance OfficerDear Customer, Thank you for writing in to us. Kindly note that this is an auto generated acknowledgement email. Your ticket no is 188632688. To track your complaint, kindly reply on the same email thread and do not initiate a new email. Sending new email will create a new ticket. In case you haven’t given the below information, kindly provide the necessary details by replying to this email. It would help us to resolve your query faster. (a) Query reference number (generated through Paytm App or by callingSun, Apr 25 at 9:58 PM -
Paytm CareDear Joseph, We regret that the request for return of ‘Autofurnish Premium Grey Car Body Cover For Honda City ZX – Grey’ cannot be processed, this item is eligible for return only in case it was delivered in a physically damaged condition or is different from the item you ordered. We are sorry for the inconvenience. For further query, you may reach out to us. We’re available 24/7. Regards, Paytm ref:_00D28dppr._5000K2OPzwN:refSun, Apr 25 at 11:24 PM -
JOSEPH LOURDURAJ <[email protected]>To:Grievance OfficerMon, Apr 26 at 7:20 PMDear Sir/MadamAs per your mail i am sending these detailsReference no: ref:_00D28dppr._5000K2OPzwN:refMobile No : 9360847779Ordered ID : 12845920303 and 12863195365Today i got the mail from your team“Dear Joseph,
We regret that the request for return of ‘Autofurnish Premium Grey Car Body Cover For Honda City ZX – Grey’ cannot be processed, this item is eligible for return only in case it was delivered in a physically damaged condition or is different from the item you ordered. We are sorry for the inconvenience.”This was i am focusing.” is different from the item I ordered.”which i received was different from i ordered. it’s not fixing for my car, it’s very small. this was i mailed so many times, still your people not understand. pleas go through my communication and either replace the correct item or return my money.RegardsJoseph -
Grievance OfficerDear Customer, Thank you for writing in to us. Kindly note that this is an auto generated acknowledgement email. Your ticket no is 188693356. To track your complaint, kindly reply on the same email thread and do not initiate a new email. Sending new email will create a new ticket. In case you haven’t given the below information, kindly provide the necessary details by replying to this email. It would help us to resolve your query faster. (a) Query reference number (generated through Paytm App or by callingMon, Apr 26 at 7:20 PM
-
JOSEPH LOURDURAJ <[email protected]>To:Paytm CareMon, Apr 26 at 7:23 PMDear sir/Madam” is different from the item you ordered.”which i received was different from i ordered. it’s not fixing for my car, it’s very small. this was i mailed so many times, still your people not understand. pleas go through my communication and either replace the correct item or return my money.RegardsJoseph
-
Paytm CareDear Joseph, As informed you earlier. We regret that the request for return of ‘Autofurnish Premium Grey Car Body Cover For Honda City ZX – Grey’ cannot be processed, this item is eligible for return only in case it was delivered in a physically damaged condition or is different from the item you ordered. For further query, you may reach out to us. We’re available 24/7. Regards, Paytm ref:_00D28dppr._5000K2OQQcQ:refTue, Apr 27 at 1:47 PM
-
JOSEPH LOURDURAJ <[email protected]>To:Paytm CareThu, Apr 29 at 10:52 AMDear Sir/MadamThankyou very much for your same reply last 2 month and not understand the exact problem. These mail proof is enough for me to file the consumar case against you. As per your procedure i escalated this mater from customer care, nodel officer and Grievance cell. But reply received from customer care. That’s also not proper reason. Any way thankyou very much for your reply. As soon as i will send the legal notice to you. We will solve the
Problem at consumar court.RegardsJoseph
- ,
- or
Settings
