Wrong payment on Zomato not being refunded even after a month

Name of Complainant Anusha R
Date of ComplaintJanuary 8, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Anusha R:

I had made a wrong payment on 9th dec to a restaurant called zodiac pub and brew of rs 6500 instead of paying to the restaurant i had visited which is zodiac bar and kitchen. When I raised a complaint regarding this and gave all the required documents to the executive they told they need to get a validation from the restaurant. But when I spoke to the restaurant manager they claim they have nothing in their hands and it is Zomato s problem so they cannot validate anything. I have waited for a month and nobody from Zomato team has contacted me. It is very disappointing to see such horrible customer care service Zomato is providing. My complaint number is 174149639.

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Wrong payment on Zomato not being refunded even after a month

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