Wrong or broken product

Name of Complainant Mumtaz khan
Date of ComplaintNovember 16, 2022
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Mumtaz khan:

I order ZEBRONICS yoga 2 nackband form Amazon. They give me broken or wrong product. I raise complaint they arrange replacement but the delivery boy refuse to take my product but can’t cancel replacement request at evening he take my opt and tell me without OTP I can’t cancel your order. Then in my Amazon account show product delivered I talk to delivery boy he tell my let me check. But he can’t reply me properly. I complaint this metter on Amazon. They tell me your product on refund not replacement now . They collected my product on 31/10/2022 now they can’t refund my 998 amount or not replacement product.
Please solve my issue

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