Wrong items send, not despatch replacement items and amount not refunded after cancellation of order

Name of Complainant Bipad Taran Pal
Date of ComplaintMarch 26, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Bipad Taran Pal:

Dear Amazon management,

It’s notice that the amazon not delivered correct product as per customers order.

Replacement items not delivered timely.

Refundable amount not release timely but amount refund will done on amazon pay app.

I was a ordered of britton Analogue ladies watch (Golden colour) but amazon delivered HMT Watches. I was returned and placed replace order the same was not despatch timely then I cancelled order but amount not refunded till the time.

I was raised complain but customers care service not maintained any records.

Please justice, otherwise I’ll take up legal action.

Image Uploaded by Bipad Taran Pal:

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