Wrong item received and Amazon not providing the solution

Name of Complainant Prateek pandey
Date of ComplaintOctober 29, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by Prateek pandey:

I ordered 50kg gym kit in Amazon but I received 40kg.
I inform same day of delivery that I got wrong item and raise replacement after two days of lodging complaint no one come to pick the product then I informed this to Amazon customer care they assure it will picked up today but I didn’t receive any call for pickup.
Now portal says it is cancelled due to i deny to pickup of product meanwhile I didn’t received any calls or pickup request.

I just saw the previous feedback of this product and there are lots of complaints in which Amazon not take a action and just trying to spend time to complete the return period. Once return refund period over they reject the claim.

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