| Name of Complainant | |
| Date of Complaint | May 30, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team, Refer the below incidence what have faced with Airtel, even after calling multiple time issue still persists.
- Wrong plan has been committed by Airtel executive, as per her Airtel One plan of INR 1999.00 is all inclusive of GST, on the basis of information have taken the plan.
- During the installation of intenet, have been advice that 1999.00 is base, have to pay GST of 18% extra.
- As soon as I came to know about exclusion of GST, have raised complaint with Airtel regarding miscommunication.
- Have got call from Airtel team and he request to pay INR 313.00 to downgrade the plan.
- Have paid requested amount but that gentleman could not downgrade as there was INR 1000 was as advance thus he advice me to use the plan for next month.
- As per executive, my next bill should be generated by 4th June, as per him Bill should be NIL as INR 1000 will adjust with the same. Executive also confirm that he will call back on 4th and take appropriate action to close issue.
- Got bill msg from Airtel on 18th May and I was surprised to see that, have Immidiatly called Airtel team and make them aware.
- This time executive advice me to waiver of all GST and refund of INR 1000.00 in my bank account.
- Have called couple of days as nothing closed this time I came to know that all previous tkts closed as issue was resolved whereas there was no resolution at all
- Again ticket was raised by Airtel team but till date no action. It’s been more than 25 days and numerous calls made by user.
- Now Airtel team is asking me to pay full amount to downgrade my plan.
Need your help to close as all goof up because of Wrong information thus I should not be held responsible to pay, infact have already paid some amount as per confirmation from Airtel team.
Request you to look into this and close this at earliest.
Regards
Suresh Sharma
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