This is bring to your notice that, i have been running from pillar to post to get my issue resolved by TATA SKY Team. Following is the gist of the case

1. I have ordered for the TATA SKY Binge firestick on 3rd June 2021

2. The technician from TATA Sky has come to my residence to install the same on 3rd June 2021.

3. As apart of the offer – he confirmed we can download the Binge app on three mobile phones free of cost

4. He himself has downloaded the App on our mobile on 3rd June 2021 after installing the firestick

5. I was charged for the mobile app on 6th June 2021 from our TATA Sky balance. i raised a complaint with TATA Sky.

6. The balance was reinstated on 8th June 2021 …. But to my surprise again was charged on 10th June 2021.

7. On 14th June 2021, i again called the helpdesk to resolve the issue, … but on 15th the connection was deactivated.

8. Upon my persuasion on 17th June2021, a topup was done with a confirmation that the issue will be resolved by 21st June2021.

9. Again on 22nd June 2021, the connection has been deactivated.

My issues / questions for your consideration are

1. When I have complained against wrong billing, It is more than 20 days to resolve a simple issue of Rs. 299/-

2. They have charged me wrongly, instead of resolving the issue, they deactivated my connection for want of balance. Asking me to recharge till the refund is given. Is this not equal to questioning my integrity for just Rs.299 /-.

2. Customer service at its worst for a 10 year old TATA Sky customer who have been paying without any exception for all these years.

3. I have been without connection for 3 days 16th / 17th & 22nd June 2021, for no fault of mine and have been following up with the customer care for more than 8 times at three different escalation levels including nodal officer.

4. No response on the mail sent to helpdesk / customer care as well as nodal officer.

I would request you to please intervene to resolve the issue. I am escalating the matter to you as a last resort.

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