| Name of Complainant | |
| Date of Complaint | November 15, 2023 |
| Name(s) of companies complained against | |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Air Asia changed to Air India express without informing me. So when I tried web check in on Saturday. I got a message booking not found. Another attempt would not give me Goa as airport of departure. So I tried calling Air customer care at 7.45am. Was given a message that it would be open from 8am to 9pm. At 8.23 got a call from a number saying customer care received a missed call from my number and asked what was the problem. Asked for PNR number. Then said no one spoke English and would call back. When I got the call and asked me to download from playstore Avvaldesk app. When I checked the app I found it was an app that remote controls your mobile and desktop. So I didn’t download and blocked his number. Air Asia should have informed me or mentioned on the website to go to Air India express.
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