| Name of Complainant | |
| Date of Complaint | May 18, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Anilkumar Alapati,
Thank you for writing to us.
You have reached Airtel’s Nodal desk.
Please share the Complaint number/Reference No. in your email subject line to enable us to assist you with your query.
E.g. Subject: “Airtel complaint ABC – SR#1234”
Alternatively, for quick answers for all your queries, we have introduced the Help & Support section on Airtel Thanks App and on our website. Please do give this a try.
App: www.airtel.in/5/help_support
Web: www.airtel.in/help
If your query is still unresolved, call us at 121.
Warm Regards
Airtel – The network with India’s Best Video Experience
On Thu, 30 Apr 2020 at 01:38 PM <anilkumar.cse18@gmail.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Nodal Team,
I had tried all the possible means to raise a ticket, but unable to do so. Finally I choose to write a mail including customercare and nodel support.
Somehow i am getting some automated responses from nodal support, but i haven’t recieve any response from customer care yet.
Find the below trail mail for your reference.
Regards,
Anil.
On Thu, 30 Apr, 2020, 1:13 PM nodalofficer andhra, <nodalofficer.andhra@in.airtel.com> wrote:
Hello Customer,
Thank you for writing to us.
You have reached Airtel’s Nodal desk.
Please share the Complaint number/Reference No. in your email subject line to enable us to assist you with your query.
E.g. Subject: “Airtel complaint ABC – SR#1234”
Alternatively, for quick answers for all your queries, we have introduced the Help & Support section on Airtel Thanks App and on our website. Please do give this a try.
App: www.airtel.in/5/help_support
Web: www.airtel.in/help
If your query is still unresolved, call us at 121.
Warm Regards
Airtel – The network with India’s Best Video Experience
On Fri, 17 Apr 2020 at 12:03 AM <anilkumar.cse18@gmail.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
You can see below trail mail. That i had already tried all your digital services
On Sat, 18 Apr, 2020, 12:01 AM nodalofficer andhra, <nodalofficer.andhra@in.airtel.com> wrote:
Hello,
Thank you for writing at Airtel Nodal desk.
As a preventive measure to avoid the spread of COVID-19, our customer care advisors are temporarily not available. This is as per Government’s directive.
We encourage you to use our 24×7 digital self-service options, Airtel Thanks App or our website to manage your Airtel connection.
Airtel Thanks App: www.airtel.in/5/app
Website: www.airtel.in/help
Thanks for co-operation
On Fri, 10 Apr 2020 at 02:09 PM <anilkumar.cse18@gmail.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
FYI,
———- Forwarded message ———
From: Anilkumar Alapati <anilkumar.cse18@gmail.com>
Date: Fri, Apr 10, 2020 at 1:52 PM
Subject: Immediate help required.
To: <customercare@ng.airtel.com>, <ombudsman@airtel.in>
Cc: <sappmqm@yahoo.com>
Team,
I had tried several means to close a postpaid connection. But I am unable to do so. I tried reaching airtel store last week, but it remains closed due to lockdown. I tried calling customer care through 121 and 198. But unluckily, both are not connecting to representatives(option 9 to choose is completely missing in IVR). Even I tried a raise a complaint through app, But even there we are getting attached error. I agree that considering employee safety, you have very few resources currently working. But I didn’t find alteast a single mean to communicate with you and so finally writing this email to you.
We didn’t get proper instructions to close the connection. We were said “If unused, dongle will get deactivated automatically and can be activated back whenever required, paying the last due.” while purchasing. Dongle is left unused from very long time and there is no single byte of data used in it. Recently we got few calls threatening a case will be filed, if due will not be cleared. So I had cleared all the due(even invoice raised on inactive number) and shared the payment reference number to executive (TeleCaller: 9502790758) asking her to close the number permanently. Now another bill got generated and I tried calling back since last 2 days on same executive number (TeleCaller: 9502790758), But she is always responding “My went for lunch”, “We will check and call you back in 15 mins”, “My Sir just came from lunch, We will check and call you back”, Bla Bla Bla…
I had even paid bills raised on inactive number and asked to close the connection. But still you are generating bills. Why should I pay amount for the number that is in inactive state. This is completely insame and I am going to lodge a complaint in consumer court.
Regards,
Anilkumar Alapati.
8142881199.
