| Name of Complainant | |
| Date of Complaint | June 30, 2022 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On the 26th March, 2022, I request a withdrawal from this site and was directed to their security department for verification.
I did as I was told and provided every necessary document I was asked to provide to the security department.
Where my issue started was when I was requested to provide snapshots of a bank card that I’ve never used to make deposits on this site. Bar that, I’ve never even seen the requested card let aloan used it.
I explained this to whoever was on the other side of the emails and I kept on getting bot-like replies like “The Security Department is waiting for the requested files. Without providing the requested files any further actions are impossible.”
I then pushed my case and persuaded them with every arsenal in my possession.
I provided desktop screenshots of my transaction history to prove that the card they requested for does not appear on my transaction history.
After a very exhausting and unnecessary back-and-forth, I made headway and provided bank statements, desktop screenshots and even snapshot(s) of the cards that I’ve actually used to make deposits and are in my name.
It was during the course of providing all this information that I discovered that the card(s) they kept on asking me to provide are/were cards that belonged to the payment systems they employed.
I found out that whenever I chose bank cards or Apple Pay to make deposits, it only appeared as “Deposit made with “Bank cards”” on my transaction history while whatever payment system 1xbet employed at the time for these deposit methods used their own cards to make the deposits.
I drew the attention of whoever it was that was attending to my case and my bank statements proved me right.
I was then required to clarify why I have multiple accounts and I explained so because I change countries from Nigeria to Ukraine and Ukrainian cards are not compatible with Nigerian payment methods hence, the need to create a new account.
I thought my issue would be resolved after this but here’s the kicker. The department went right back to asking me to provide snapshots of the very first card they requested from me. They even went as far as asking me to provide bank statements from when this card was used; saying that I will find when the card was used by going through my transaction history.
And this was right after I’d spent days providing sensitive information to prove that I never used the card and it does not appear on my transaction history.
Next thing I know, I’m getting this extremely rude bot-like reply saying “Without providing the requested files any further actions are impossible. All further messages from you will be ignored.”
I’ve tried to create new requests since then but my efforts have been futile. I keep getting the same rude responses and I’m tired of it.
It’s been over three months now and I’m still yet to be able to make a withdrawal.
