| Name of Complainant | |
| Date of Complaint | January 8, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I did my post paid mobile connection sometime in August 2020 (two sim cards) with the objective of using it for online classes. After activation, I found the internet was extremely poor. So I went to airtel office, in police bazaar, Shillong, Meghalaya to get them disconnected within one month. The reply that I got was I can neither disconnect nor change to prepaid plan for a period of six month. So I had to pay the monthly bill of around Rs 900/- per month. I am just wondering, if that type of rule is there for the costumers, and why? I have difficulty in paying the bill which is for something useless for me. I had to connect a fibre broadband connection which is the same amount paid per month as my useless airtel connection. So, I need to disconnect them both.
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