Why not received my recharge amount

Name of Complainant	Mohammad sohel
Date of Complaint	September 15, 2023
Name(s) of companies complained against	Fastwin
Category of complaint	Cyber Crime
Permanent link of complaint	Right click to copy link
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Text of Complaint by Mohammad sohel:

I am done my 500 recharge but not received my amount in my fastwin account plz solve my issue

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