Why asking to pay late charges amount two times

Name of Complainant Priya
Date of ComplaintFebruary 17, 2023
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Priya:

Hi , I purchased a Samsung phone by Samsung finance so every month I paid loan without fial but on January month I had deposited on January 5 6:30 so that there didn’t take the amount instead of that there charge me 500rs for late payments and after 2 days my phone as been locked, i called customer care and I paid loan amount. But now February 5th is due date but I already deposited on 31st January ,so that February 5th they taken the loan amount .but now they asking to pay 476 rs because they charging late pay on January. Now I am asking why I want pay two times to late pay that I only pay 2 hour late.

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