When recharge my jio number, transaction failed, amt rs 602 debited from a/c, but mobikwik not refund my amt

Name of Complainant Nilofar sameer khan
Date of ComplaintMarch 20, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Nilofar sameer khan:

Dear sir/madam
On 20/02/2022 i m recharge my jio no. and using mobikwik wallate services, at that time recharge was failed and recharge was not done, then my sbi a/c debited rs 602, but its not refund by mobikwik to me,
I called to mobikwik but they are not received calls, then I mailed them regarding refund but till today they are nor refund my amt, and not respond to me, I m taking necessary steps but mobikwik not give ne refund, its act of fraudulent, illegal, breach of trust, etc…
I prayed that refund my amt.of rs 602 with interest, and heavy compensation of rs 50000 levied to mobikwik and give me,
Hence the complaint

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