What happened to lifetime validity

Name of Complainant Mohamed Alikhan
Date of ComplaintNovember 15, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohamed Alikhan:

I am the old user of Airtel prepaid and when I bought this prepaid sim I had paid money to Airtel for lifetime validity. But now suddenly Airtel sending me SMS to recharge my number to continue outgoing as well as incoming calls service. They told me that your validity will expire on 22 Oct 2018. Now even if I have balance talk time, I am not able to do outgoing call.  Please help!

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What happened to lifetime validity

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