| Name of Complainant | |
| Date of Complaint | April 14, 2020 |
| Name(s) of companies complained against | Tata Sky |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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My name is Anup and I’m from Mumbai. My uncle, Mr. Kameshvar Pandey, was scammed for Rs 23,848 by your customer support executive on 9th April around 2.30 pm. They hacked his account and transferred all the money elsewhere.
Here’s the detailed case –
My uncle, Kameshwar Pandey (who doesn’t know much about online payment) gave a call on 07411774117(got this number from the tata sky site) for getting his tata sky dth recharged. My uncle asked if it was a customer support number to which the guy on the other side said yes. My uncle asked him how he can recharge his tata sky. The guy said he will call him with another number and explain everything.
Soon he received a call from 8927401494 who introduced himself as a tata sky customer support executive named Ravi (The same guy). He checked the account linked to my uncle’s mobile number and said that his account was not recharged from the last 6 months(which is true). The tata sky guy asked my uncle to do a recharge of Rs 10 to unlock his account. For this purpose, he asked my uncle to download AnyDesk App on his phone(he had sent a link for the same). Now, my uncle doesn’t know anything about online payments. The guy assured him to help and told him he will call him in a minute till the time the app gets downloaded.
Anyway, so my uncle downloaded this app. Just a minute later, the same guy called but this time with a different number. This time the number was 8280959361. He asked my uncle to open the Anydesk app and share the connection code (the one we usually get in Anydesk for giving the access). My uncle shared the code and then the phone got disconnected. Soon he started receiving messages of withdrawal amount from his account that linked to his number. He realized he’s been scammed, so he noted all the numbers related to this incident and just a few minutes later, the call logs were deleted.
My uncle tried calling the above numbers (including the one that we got from the tata sky site) but to no avail. It seems they have blocked his number. The total amount deducted from the account is Rs 23,848. I have attached the statement image for the reference.
Please help! You can contact us on 9082354800
Image Uploaded by Kameshvar Pandey: