Name of Complainant	Pinakee
Date of Complaint	August 29, 2023
Name(s) of companies complained against	Samsung
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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My phone shuts off whenever I flip it. It seems that this is a very common issue with these phones globally. You can refer the following : https://www.reddit.com/r/samsunggalaxy/comments/10f0x0n/z_flip_4_shuts_down_completely_when_folded/ https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/the-galaxy-z-flip-is-automatically-switching-off-while-folding/td-p/5945252 https://r1.community.samsung.com/t5/galaxy-z/flip-4-shuts-down-when-closed/td-p/21652913 https://thedroidguy-com.webpkgcache.com/doc/-/s/thedroidguy.com/samsung-galaxy-z-flip-4-keeps-crashing-1222662
When I took my phone to the authorised service center, after looking at the phone for a few minutes, the servicing guy told me that there is an issue with the display, but they would need INR 30,000 to replace, even though the phone is still under warranty. They state that there is some damage to the hinge, hence the warranty is void. He said this even without opening the phone. The issue can be with the motherboard, the issue can be with the battery, but him stating that the issue is with the display & asking me to pay INR 30,000 for repair, seems to me that they know that these phones have a faulty part. There is hardly any damage on the hinge, its just minor scratch from everyday use. Never did it fall anywhere & I use a protective case. When I escalated this to the customer care, they closed the request without informing me. You can find similar complaints in Amazon’s review page. Attaching them for your reference. Being such a giant company with billions in revenue, it is a serious question on the integrity of the company defrauding & earning millions from these fraudulent practices. Really hope to see some kind of strict action against them.

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