| Name of Complainant | |
| Date of Complaint | October 20, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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1. First call to your customer service for the seller not responding – Your agent said please send an email to seller as chat is not considered. I sent an email and waited for 3-4 days for no response.
2. Second call – I spoke to Asha – She said that the email should be sent from Amazon and I will have to wait till Oct 14 and she also scheduled a call back for oct 14th 9-10AM IST but never called me back.
3. When i called on 14 Oct – Agent could not see the records so i asked to escalate it to supervisor and the supervisor said he will send an email again to vendor and if they don’t respond back by 19 Oct – Amazon will take an action (A-Z warranty).
4. When I called in on 20 Oct the agent said no, we cannot raise A-Z Warranty. I asked for a supervisor – I got Barsha this time and she says that we are not able to raise the A-Z claim. .We will send an email to the vendor and they will respond. I asked her if the vendor responded to their emails which were sent twice – she said no. I don’t understand why they have to send an email to the vendor again when he is not responding.
I am not able to use the product now. The cushion has become so bad that we cannot even sit on it for a long time. The corner stitches are coming out. I just need an email from your team if you can take care of this or not. If you are not responsible please send an email that you are not responsible. I will take it to the next level for resolution.
One more important thing to add – Every time I call for your support. I have wasted more than one hour to get an answer that we will send an email to the vendor.
Attached are all the info I can share.
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