Wallet amount is deducted but recharge is not successful

Name of Complainant MD HAMMAD HUSSAIN HASHMI
Date of ComplaintFebruary 15, 2024
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by MD HAMMAD HUSSAIN HASHMI:

Sir
We have a account in Talkcharge app and maintaining wallet amount for recharge electricity and mobile phone. We have a wallet balance of 20000.00 amount. Talkcharge is cheated in two ways, first they are taking surcharge amount of 20% of any recharge amount as a convenience fee.
Second now from 09th Feb We are not doing any recharge, my wallet amount is deducted but not reverted. Kindly advise or give me a solution.

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