On Sat, May 8, 2021, 10:20 AM Pramod Roy <cpramodroy@gmail.com> wrote:

Still no update on this thread

On Wed, May 5, 2021, 10:14 PM Pramod Roy <cpramodroy@gmail.com> wrote:

What is the status of the refund?

On Tue, May 4, 2021, 12:21 AM Pramod Roy <cpramodroy@gmail.com> wrote:

This is getting ridiculous. How long till this gets escalated? 5 months to get a refund? After a point I will probably forget about this email thread and then you’d probably close it. Which service works this way in this day and age?

STILL WAITING ON THE REFUND OF TWO TICKETS. FOR 5 MONTHS NOW!!!!!

I have two tickets:

First ticket

Reference: YKTTZ  Traveler: Pramod Roy Cherukupalli   Ticket Number: 0982133935958

Second ticket

Reference: JB28C    Traveler: Divya Reddy Vangal   Ticket number: 0982134176339

—

Pramod Roy

On Thu, Mar 25, 2021 at 12:26 AM eCommerce eCommerce <ecommerce@airindia.in> wrote:

Dear Sir/Ma’am,

Greeting from Air India!

Sorry for the delay in settling your account of tkt no 2133935958/2134176339 .we are escalating the matter to the concerned department for necessary action.

We are facing a back log of refund request and we appreciate your patience in this regard.

Thank you for your understanding and support.

Regards

Ecommmerce Helpdesk/MV

From: cpramodroy@gmail.com
To: “eCommerce eCommerce” <ecommerce@airindia.in>
Sent: Tuesday, March 23, 2021 8:22:42 AM
Subject: Re: URGENT Re: Request for refund of canceled tickets

As part of the feedback request MD-IDEL230321177, I got an email that says the request for refund for ticket number 2133935958 is under process and will be refunded in 4 weeks. You told me that the refund would be credited in 4-6 weeks 6 WEEKS AGO!!!!!!

WHAT ABOUT THE STATUS OF THE REFUND FOR THE SECOND TICKET??????

PLEASE SEE REFERENCE BELOW!!

I have two tickets:

First ticket

Reference: YKTTZ  Traveler: Pramod Roy Cherukupalli   Ticket Number: 0982133935958

Second ticket

Reference: JB28C    Traveler: Divya Reddy Vangal   Ticket number: 0982134176339

—

Pramod Roy

On Mon, Mar 22, 2021 at 3:21 PM Pramod Roy <cpramodroy@gmail.com> wrote:

Any update on the refund yet?

Pramod Roy

On Sun, Mar 21, 2021, 9:15 PM Pramod Roy <cpramodroy@gmail.com> wrote:

Still waiting on an update of the refund. For comparison, I sent an email to Emirates and got the confirmation of a refund in 3 days. The first email I sent to your team was on January 8th (ALMOST 3 MONTHS!!!!)

—

Pramod Roy

On Fri, Mar 19, 2021 at 6:11 PM Pramod Roy <cpramodroy@gmail.com> wrote:

Still waiting for the refund and an update on the other ticket.

Pramod Roy

On Wed, Mar 17, 2021, 3:05 PM Pramod Roy <cpramodroy@gmail.com> wrote:

When email is the only form of communication to deal with cancellation refunds, why is support so slow in responding to emails?

I sent an email with the ticket id for JB28C but still haven’t received any confirmation.

Its been more than 6 weeks since you stated that the refund will be processed and I am still yet to receive any confirmation of the refund.

When I call support they cannot provide any details about the refund.

Can you please let me know what is going on? And when I can expect the refund for both the tickets?

Thanks,

Pramod Roy

On Mon, Feb 8, 2021, 7:04 PM Pramod Roy <cpramodroy@gmail.com> wrote:

Hi,

I bought the ticket using a  US credit card, can you just send the refund back to the credit card? Do you still need bank details?

As requested, the ticket number for Pnr JB28C is 0982134176339

Please confirm the cnacellation and refund for above mentioned ticket as well.

Thanks,

Pramod Roy

On Wed, Feb 3, 2021, 2:41 PM eCommerce eCommerce <ecommerce@airindia.in> wrote:

Dear Sir,

Greetings from Air India.

We acknowledge with thanks the receipt of mail.

We are initiating refund against your ticket

as per applicable fare rule.

Please advise the ticket number for PNR  JB28C

Kindly allow 3-5 weeks to get the amount credited to the cardholders account from which the amount was debited.

Please  provide the bank details as refund will be processed through RTGS .

Thank you for your patience and understanding.

Regards

Ecommerce Helpdesk/SN

From: cpramodroy@gmail.com
To: “eCommerce eCommerce” <ecommerce@airindia.in>
Sent: Wednesday, February 3, 2021 4:52:58 AM
Subject: Re: URGENT Re: Request for refund of canceled tickets

I am going to email this thread everyday until I get a response.

Pramod Roy

On Wed, Feb 3, 2021, 4:51 AM Pramod Roy <cpramodroy@gmail.com> wrote:

It has been almost one month now. There is absolutely no communication from your end. Terrible service.

Pramod Roy

On Tue, Jan 19, 2021, 7:43 PM Pramod Roy <cpramodroy@gmail.com> wrote:

Hi,

Looking for an update or confirmation for this email.

Pramod Roy

On Fri, Jan 8, 2021, 11:53 PM Pramod Roy <cpramodroy@gmail.com> wrote:

Hi,

This is with reference to two tickets I canceled today. Booking details are as follows:

First ticket

Reference: YKTTZ

Traveler: Pramod Roy Cherukupalli

Second ticket

Reference: JB28C

Traveler: Divya Reddy Vangal

I canceled both these tickets today but I’ve been asked to reach out to your team to process the refund.

Please consider this email as a request to process the refund of both the tickets.

Thank you!

Pramod Roy

Pramod Roy