| Name of Complainant | |
| Date of Complaint | August 29, 2021 |
| Name(s) of companies complained against | Flipkart, Jeeves consumer services Private Limited |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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VU 55 Inch TV purchased in Jan 2020 with 3 years complete protection. TV stopped working on 12th July and Official complaint initiated at Jeeves and Flipkart.
Jeeves Service person first visit after 6 days from initiation of complaint , they take motherboard.
Jeeves Second visit after 18 days from initiation of complaint, they bring motherboard. But TV did not work, as it had some other issue. Also HDMI Plate was missing for the montherboard.
Now TV was collected by Jeeves after 22 days from initiation of complaint.
There has been no communication ever from Jeeves side, service centre employees ( Amit Gagh, person for Thane Maharashtra). We only call the customer care or service centre employees for getting the update, for which we get the revert of “wait for 48 hours”.
On serious escalation on Twitter on August 13 to Flipkart, ( 30 days after complaint initiation) We get a revert of wait for 20 days as one spare part is pending.
I am feeling very helpless as the latest model is not getting repaired till today after completion of 45 days after paying additional amount to Jeeves ( related party company of Flipkart). TV is a essential product specially in today’s scenario as we spend most of the time at home under Pandemic.
While selling the 3 year complete protection plan it was mentioned if the product is not repaired in 30 days, customer is eligible for refund.
Flipkart/Jeeves, during every phone call or in your emails You told us that you are deeply apologize for the inconvenience.
Flipkart/Jeeves, please do me a favor process the full refund if you really care of your customer.
I’m Crying. Forgive me.
??????????????
Let the customer decide this time.
I Join My hands and request you to release me from your trap. Refund me my money. Will never look back towards you or approach you or recommend for you.
You brought me on knees. Finished my energy. Have no patience level now.
