| Name of Complainant | |
| Date of Complaint | September 5, 2023 |
| Name(s) of companies complained against | VOLTAS SPLIT AIRCONDITIONER |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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Dear Sir,
I am writing to address a series of service request issues and billing discrepancies that I have encountered since 24 August 2023.
Our Voltas split AC, Model No: 1.5 T Voltas EU 183V MY with CBU Code: 4502104 and IDU Code: 4553006 repair/ service request SR No 23082400734 and SR No 23082502406 is pending since 24 August 2023.
On 24th August 2023, I was charged Rs 590/- for service request No. 23082400734, as indicated in the attached invoice. Surprisingly, the service request was closed without any repairs being carried out. Subsequently, I filed a new service request under No. 23082502406 for the same issue.
Unfortunately, I am deeply concerned that this new service request (No. 23082502406) has also been abruptly closed, citing a reason that I find questionable. According to the provided SMS notification from BT-VOLTS, the reason given for the closure was “Customer Not Responding.” This is perplexing to me as I have not been contacted by anyone from Voltas to discuss or resolve this matter.
Instead, I was called by a technician and informed that 03 sensors of outdoor unit will cost Rs 2700/-.
Refer my trail mail dated 01 Sep 2023, and confirm cost of outdoor sensors asper your spare parts catalogue.
I kindly request you to refer to my previous email correspondence for further details, as it appears that my concerns have not received the attention they deserve.
I eagerly await your prompt response and a resolution to these ongoing issues.
