| Name of Complainant | |
| Date of Complaint | June 9, 2022 |
| Name(s) of companies complained against | Voltas |
| Category of complaint | Home & Garden |
| Permanent link of complaint | Right click to copy link |
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Have a Voltas 1.5 Ton Split AC purchased in March 2016 from a Retailer in Chennai. We were given the Toll free number to reach for service – 18004254555. We saved this number and continued to call this number for regular services and movement/shifting till last week. The recent call was made on 01-June-2022 for a regular service. the AC was just fine in working condition and required a regular service. The technician presented himself to our home and told us there is a issue with the board in the indoor unit, suggested a replacement since this will lead to break down of AC in few days/weeks and estimated Rs.8000 for the part replacement. We did a Google Pay transaction of Rs6,500 and waited till 7-June-2022. After continuous follow-ups those scammers will come home by 9pm, pretend to do something and then leave saying the issue needs some more time to be fixed. On 7-June-2022, went to contactus page in the Voltas website and got another number 9650694555 and called this number. The call center person then says, that the number 18004254555 is no longer used by Voltas and hence they are not responsible for the incident that happened to us. When i looked up in internet, looks like there are many reports and similar incident for the same number. When Voltas is moving to a new Toll free number, isnt the AC giants responsibility either to redirect anyone calling old number to new Toll number or disable the Old Toll free number. Voltas customer care people seem to be very negligent and irresponsible and simply arrogant and responding with we are not responsible for what happened to you.
End of the day, in scorching summer heat with a 5 yr old kid we are suffering in chennai for a week without AC and loss of 6500 Rs with so much of agony and mental stress, which all started with a call to what was the Voltas Toll free number given to us when AC was purchased.
I have called on this toll free number as it was shown as a voltas customer care number for some cooling problem in window AC. Technician came and told me that service is required, pin ball has to be fixed to fill up the gas, ac pipe was damaged etc.. And told me to pay 4800 rs. I was shocked why this much amount??
Then I told him that no I didn’t want any repairmant. He forced me that i came here on your call so please allow me to do. He bargained and done something and took 3000 rs. I was happy that day but afterwards I realized that problem still exist.
Then I again called on this number, a girl picke d up and told that technician will call u but no one has called. It’s been a week. I told that girl I want to talk to your senior then also she said he will call u.
Now it’s confirmed that it’s not voltas number, some fraud company has put this on the nale of voltas on site.
It’s a big scam.