| Name of Complainant | |
| Date of Complaint | December 23, 2018 |
| Name(s) of companies complained against | Vodafone-Red Shield mobile damage protection Insurance |
| Category of complaint | Insurance |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I had my samsung S7 edge damaged in the month of Aug 18. As I had red shield mobile damage protection plan, I claimed immediately post damage of my phone.It took around 15 days in all procedures and finally all necessary approval received and I got my phone repaired on own behalf and paid Rs.13784 to service center.insurance approved amount is Rs.12406.I sent all the necessary documents and damaged part to insurance company.I even received the confirmation that all the documents are verified and sent to insurer payment will be done within 15 working days however it has been more than 4 months since status still the same.I called to customer care for several times but did not receive the correct information.every time they gave the multiple dates to release the payment but it was wrong communication.They are saying that there is payment issue with insurance company. Payment will be released in 15 days.after completing 15 days when I gave another call then got another date.I dropped mail at Vfclaims but no revert received even after reminders.only auto generated mail receives.Please help.
My claim code is 1991082900
Thanks,
