Name of Complainant	Ahmed
Date of Complaint	June 24, 2023
Name(s) of companies complained against	Vodafone Egypt
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have purchased home wireless internet router and sim since about one year from Vodafone Egypt. The speed at that time was 25-30 Mbps.

Since about three months I experience very low speed in Internet connection (about 2 – 4 Mbps) which impacts completing my work properly.
Note: I placed my mobile phone (with Vodafone sim) just beside the router and tested the internet connection speed for both, the router showed 2 – 4 Mbps and the phone showed about 35 – 40 Mbps.

I have called the technical support of Vodafone Egypt (2828) several times and they didn’t fix the issue and finally they informed me that I have to call (888) to get the needed support.

I have called 888 and they informed me that they cannot support me in this and I need to call 2828 again for support. I asked them to create a complaint and they refused.

I have called 2828 again to ask them to create a complaint and they refused. I have asked the representative to escalate this issue to her supervisor and she informed me that she escalated the issue and a supervisor will contact me in two hours, unfortunately no-one called me.

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