| Name of Complainant | |
| Date of Complaint | June 11, 2022 |
| Name(s) of companies complained against | Vi |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have Vodafone network. I have recharged for unlimited plan. But whenever I call to toll free number which starts from 1800 it disconnects immediately.
I contacted Vodafone customer care several times but they always say there is no problem from their side and I need to maintain a minimum balance and then I can make calls. My connection is a pre-paid and why should I maintain minimum balance. Is this phone company a bank to have minimum balance to get the services?
I told them but other network providers when done unlimited recharge and made calls from them it gets connected. Why Vodafone is charging extra even if we are doing recharge for unlimited plan.
They answer that they don’t know about other services provided but this how they work. I want to raise a complaint against Vodafone, if they are saying unlimited plan then why they are restricting us to call those toll free numbers.
Unlimited plan is like I can have unlimited call. If it’s not such than they are cheating people and a complaint against them has to be registered for doing fraud with customers.
I hope this issue will be resolved asap.
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