| Name of Complainant | |
| Date of Complaint | January 18, 2026 |
| Name(s) of companies complained against | Sugar.fit |
| Category of complaint | Health & Beauty |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I hope this message finds you well.
I am writing to express my concerns and frustrations regarding my SugarFit subscription, which I enrolled in November 2024. As part of the plan, I was assured that I would receive the following services:
Three quarterly tests, including comprehensive diabetes screenings such as CBP, HbA1c, Lipid Profile, Fasting Blood Sugar, Postprandial Blood Sugar, and other related tests.
Three doctor consultations and unlimited nutrition coach consultations.
A 14-day CGM (Continuous Glucose Monitoring) device to monitor my blood sugar levels and suggest monthly meal plans for managing diabetes.
Initially, I received a FreeStyle Libre Pro CGM, which was successfully installed and used for the full 14-day period. After the 14 days, I returned the device as instructed via courier, and I was informed that the data would be uploaded to my dedicated portal. However, despite repeated follow-ups, the data was never uploaded.
Subsequently, I received a replacement CGM from the Tracky CGM brand. Unfortunately, this device worked for only 5 days before malfunctioning. In addition, I noticed that the second CGM provided readings that were far from accurate: while the normal blood sugar level should have been around 250, the device displayed values consistently above 500. This significant discrepancy made the data unreliable and unhelpful for managing my condition.
After informing the SugarFit technical team about both the malfunction and the inaccurate readings, they sent a third CGM of the same Tracky brand. Regrettably, this device also failed, lasting only 5 days before crashing, even though it was supposed to work for 14 days.
When I escalated the matter, the SugarFit technical team offered only a partial refund for the CGM instead of providing me with a fully functional device. This, combined with the fact that I have yet to receive the full set of promised services—including the quarterly tests and multiple doctor consultations—has left me deeply dissatisfied with my subscription.
At this point, I feel as though my subscription has been severely undervalued, and I am unable to benefit from the services I have paid for. I am concerned that my hard-earned money is not being used as promised, and I am feeling increasingly disillusioned with the situation.
I kindly request your assistance in resolving this matter, ensuring that I receive the full value of my subscription, including a working CGM and the necessary tests and consultations as outlined in the plan. I believe this issue warrants a fair and timely resolution, and I hope that you will take the necessary steps to address my concerns.
Thank you for your attention to this matter. I look forward to your prompt response and a resolution to this ongoing issue.
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