Violation of Initial Terms of Lifetime Validity

Name of Complainant Madhuram Mehrotra
Date of ComplaintDecember 2, 2018
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Madhuram Mehrotra:

Hi,

My name is Madhuram Mehrotra.

I am using an Idea number +91 9639241321 od Delhi NCR circle. It had a lifetime validity at the time of sim activation. But recently from a few days I had been receiving a meesage stating “Your outgoing services will end on 28 November, 2018. To continue services recahrage with unlimited validoty or special plans.”

Even after doing a top up recharge and having sufficient balance, when I make a call it still says “apki outgoing sevae samapt ho chuki hai”

This is an unfair trade practice of changing the initial agreed terms and conditions.

Please look into this and take some actions against them.

Image Uploaded by Madhuram Mehrotra:

Violation of Initial Terms of Lifetime Validity

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