| Name of Complainant | |
| Date of Complaint | December 9, 2025 |
| Name(s) of companies complained against | VIHAAN DIRECT SELLING PVT.LTD |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
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I am a registered independent distributor with QNET, operating in India through Vihaan Direct Selling (India) Pvt Ltd (QNET India). I am raising this complaint regarding an inordinate and unjustified delay in receiving my commission payment via telegraphic transfer (TT) into my bank account.
On [21/10/2025], I placed a telegraphic transfer request for my earned commission through my official QNET/Vihaan distributor portal, to be credited to my bank account in India. The commission amount is [5,50,000INR], and all my bank details and KYC details in the portal are correct and up to date. As per normal banking practice, iremittances are usually credited within 10-15 working days, but in my case more than 40 days have already passed and I have still not received the funds. This has caused me serious financial hardship and mental stress.
During this period, I have repeatedly followed up with Vihaan/QNET support through calls and emails to their support centre, providing my distributor ID, TT request details, and bank information each time. However, despite numerous follow‑ups, I have not received any clear explanation, concrete timeline, or documentary proof (such as SWIFT/MT103 message) of the remittance. I have only been given vague assurances with no resolution. This amounts to clear deficiency in service and an unfair trade practice, as the company is withholding my legitimately earned commission without justification.
Their continued failure to either (a) successfully remit the commission to my bank account, or (b) reverse and re‑process the payment, or (c) refund the amount by any other valid mode, shows negligence and disregard for the rights of distributors. Public records show multiple similar complaints against Vihaan Direct Selling (India) Pvt Ltd and QNET India regarding delays in payments and refunds, which indicates a pattern of irresponsible conduct.
Through this complaint, I request the forum/authority to kindly direct Vihaan Direct Selling (India) Pvt Ltd (QNET India) to:
Immediately process and complete the transfer of my full commission amount of [5,50,000 INR] to my bank account without any further delay.
Provide written confirmation and documentary proof of the remittance (including date of transfer, remitting bank details, and SWIFT/MT103 reference).
Pay applicable interest for the delayed period and compensation for mental harassment, inconvenience, and financial hardship caused to me due to their unjustified delay and lack of proper response.
Take appropriate steps to ensure such delays and non‑responsiveness do not recur with me or any other distributor in future.
I am attaching/ready to provide all relevant supporting documents, including: distributor portal screenshots of the TT request, email communications and ticket numbers with Vihaan/QNET support, any bank confirmations of non‑receipt, and my KYC/bank details as submitted to the company. I request urgent intervention and a time‑bound direction so that the matter is resolved at the earliest.
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