| Name of Complainant | |
| Date of Complaint | April 11, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing here with hopes and after being patient enough of pathetic Customer Service from Videocon D2H
I have been using D2H services from almost a decade (since Year 2010). Customer service had never been upto mark but what I am facing since last 1 month is WORST.
Dated on Tuesday 2nd April 2019, I requested for Engineer visit after the Customer Care executive suggested that the issue is because of SETUP Box. No action being taken since then till now.
Though I registered complained twice over but no action being taken under complain number: :706020086 and 706567122. Even dropped email to NODAL office but didn’t get any respond (It’s been 2 days)
We are not able to enjoy the service we are being charged continuously till now.
This is apart of following harassment I have faced from your Customer Care:
- The lines are connected after waiting 8-10 mins always.
- The executives, behave like they are not able to listen and drop the call. Have experienced it twice in last week.
- Today before witting to you, I have tried many times but my call was not being answered.
- Every time,comes to know new things. At one time your executive wanted me to check the Card number for him to proceed. Seriously?
- Executives mentions to escalate to supervisor but return back with their busy status and shamelessly ask to call back again. They don;t even consider that we got opportunity to get connected after waiting for long and calling back like starting over it again. I feel like we are obliged if our call is being attended.
Do you really expect your customer to spend 30 – 40 mins daily to your customer care for nothing?
Even starting from Dated 17th Mar 2019, the day the relocation of my connection was being done, I did registered a complaint against the unprofessional attitude of the Service Engineer visited to execute the Relocation Services. As per my knowledge even that complaint is still open.
Needless to say your all system for making money are working perfectly well.
Customer ID: 27651752
Image Uploaded by Sonu:
Dear Sonu,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
Dear Sonu,
We would like to inform you that as we have checked the reactivation has been done from the engineer side and the issue has been resolved. Kindly let us know if you need any further assistance.
Thanks & regards