| Name of Complainant | |
| Date of Complaint | March 3, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I raised the below complaints but no one is bothered to address my issues. We can’t reach them easily through calls.Web & app are either not working or not activating the channels.
Later once you reach them through call, they ask to wait for 2 hrs everytime and charged the amount but channels are not available to customer.
I also tried to contact nodal officer but number available on site is not working and no response received in mail.
Customer id: 191741610
1. I activated channel no 916 around 6.30 pm on 27th feb , I got the message for activation but not activated in my TV. I called multiple times and received the same response ” You need to wait 2 hrs” . Finally , I asked to removed the channel no 916 as it was not activated yet, today’s morning 28th feb .
My concern is , I don’t received the channel and you have already charged for this channel which I never received. So how can you compensate it ?
2. As I mentioned, I called to remove the channel 916 today’s morning around 07:30 AM 28th feb, another surprise i received, I had few extra channels 921, 943,946,341, and these all channels also removed from pack.
I don’t understand Why these channels removed from my pack and basic pack & another channel 923 are active at this moment.
I never said to remove these channels and not active in my pack. Once again, it already charged for today’s day and if I opted again these channels I have to again follow
2a. Your hectic process to activate the channels.
2b – Pay the charges twice for the same day.
You can hear all these in attached audio recording as a proof.
So what action are you going to take on this points and how will you compensate that.
3. Your app, website are not working properly , I tried to activate channels but unfortunately it’s not activating the channels.
4. Your customer care is not reachable easily. When we tried to call multiple times on multiple numbers as per app, it’s very hard to reach you guys easily.
5.AS per TRAI guidelines, 23 DD channels are mandatory in basic pack ,rest channels customer can select. D2H is also providing the regional channels under this pack which is useless for me. I am unable to modify this on app,website and through customer care . What is the expected timeline to apply TRAI guidelines.
I am also putting the recording and conversation with customer care.
You can reach me on my registered no 9764540610.
Dear Bhupendra,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
Dear Bhupendra,
We would like to inform you that we have tried to contact on RTN ( 9764540610 ) but you are not contactable.
Regards,
Team d2h