| Name of Complainant | |
| Date of Complaint | May 18, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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TV screen always shows E16-4 Chanel is not part of Subscription all the paid channel. I called to the customer care,they said we send a code to the setup box and it will be resolved with in 10 mins but it is not resolved and again I called them and asked them to connect the call to their higher officials but they denied my call and the customer care executive told that they take calls only when the customer file a complaint for technicians then only their higher officials answer the call
And they are taking 200rs charges for technicians to come and visit the home.
Actually what I’m asking is the error their company responsibility not customer if anything was damaged then customer will responsible for that damaged item but customer only pay the bill and customer only pay the technician charges this is not fair
Dear Narayana,
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at customercare@d2h.com so that our team can look into your concern.
Thanks & regards
Here is my customer id
89038622
i had the same issue. please try to solved it asap. here is my email address
for further response in this matter.
shahidtouch@hotmail.com
i have the same issue since yesterday i recharged , and same attitude by customer service – asking to call technician. i feel the same as above – its an issue from service provider and not customer issue.
i have the same issue since yesterday i recharged , and same attitude by customer service – asking to call technician. i feel the same as above – its an issue from service provider and not customer issue.
customer id:37146805
Your problem is solved or not.
If solved how did you solve it.
I have the same problem please help me
My customer id is 113377742
I am having the same issue, my customer is 95898030, please resolve ot ASAP.
My Resiggered mobile no. Is 8806660266
Hi sir same issue my customer ID 211559014 error reflecting channel not subscribed even I did recharge also.. If you could help me I appreciate other wise I ll raised complaint again your service provider.. Very poor service I’m not satisfied..
I am also facing same issue even for free channel. Customer ID- 03006258172
Facing the same issue. Customer ID 136554647
Me too. Facing the same issue
Plz help me .
My customer ID :-300443214
E16-4 error showing.
I am also facing the same problem. CC id 161711431 channel number 1651.
Me too. Facing the same issue
Plz help me .
My customer ID :-166603933
E16-4 error showing from last 3 days .and customer care service provider says that technical person visit your home and take 200 charges for that .but why we paid this amount because this is not from our side this is technical issue…it’s the duty of videocon d2h