| Name of Complainant | |
| Date of Complaint | June 28, 2023 |
| Name(s) of companies complained against | Vasanth & Co |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Email Communication with Vasanth & Co Customer Care between 12 June and 23 June 2023
Sir / Ma’am,
I am Muralidharan and a regular customer of Vasanth & Co who has shopped at the Ambattur branch a couple of times.
I purchased a high end Mobile costing Rs 30,000 of the brand Oppo on 07/06/2023 (Receipt attached) through IFDC EMI card with paying Down Payment Rs 7070 and rest through finance with EMI option of Rs 2999 for Eight Months.
Meanwhile, I happened to see Vasanth & Co advertisements after my purchase flashing in Puthiya Thalaimurai TV channel with the mention of upto 20% for products like Mobile, AC, WM, among others..while doing a purchase through Debit or Credit Card and especially through EMI’s.
Actually I was not aware of this offer though it was publicly made through the TV Channel by the Vasanth & Co Management. The Very next day i went to VASANTH & Co Ambattur and made the point but for which i got the response saying “NO OFFER FOR MOBILE PHONES”
I Had been to VASANTH & CO and RAISED My concern with requesting JUSTICE For me as i was deprived of the OFFER, Instead the STAFF treated and behaved very unpleasantly with saying me to make a Complaint though they accepted their MISTAKE.
My CONCERN IS…
1. WHY I WAS NOT TOLD AT THE TIME OF MY PURCHASE THAT THERE
IS AN OFFER THROUGH DEBIT OR CREDIT CARD, PLS NOTE I WAS
MAKING MY PURCHASE THROUGH IFDC EMI OPTIONS (EMI CARD).
2.WHY THE STAFF’S MANNING MOBILE PHONE SECTION WERE NOT
TRAINED WITH THE UPDATES OFFERS PROMOTED BY THE
MANAGEMENT. IS THAT A DELIBERATE ACT ? OR PRETENDING TO
BE UNAWARE ABOUT THE OFFERS OR NOT TRAINED MUCH. EITHER
WAY IT IS A MISTAKE FROM VASANTH & CO. THEY DID ACCEPTED
BUT SAID THEY WILL NOT DO ANYTHING.
3 MY MAJOR CONCERN IS WHY I SHOULD LOSE SOMETHING WHICH I AM ELIGIBLE FOR THE FAULT BY THE STAFF. THEY NEED TO FEEL WHAT THEY DID IS WRONG.
REQUESTING THE MANAGEMENT TO KINDLY LOOK INTO THIS AND TO EDUCATE THE STAFF IN ORDER TO ENSURE NO CUSTOMERS ARE LEFT BEHIND IF ANY OFFER PROMOTED BY THE MANAGEMENT IMMATERIAL THE CUSTOMER KNOWS ABOUT IT OR NOT. THEY NEED TO APPRAISE IT TO ONE AND ALL., Which did not happen to me in Ambattur Branch and made me a SCAPEGOAT Depriving of my ELIGIBILITY. This should not get repeated to any others.
SAYING SO, REQUESTING ALSO TO PROVIDE ME THE NECESSARY IN LIEU OF DEPRIVING THE ELIGIBLE OFFER.
This same complaint had been published in the Consumer Complaints Forum….. I expect a Positive outcome. If not I shall then move to the next higher grade.Please don’t make me do so. I just need my concerns to get addressed positively with the needful done ASAP……at the Branch level itself, where in question.
KINDLY RESPOND POSITIVELY
REGARDS WITH ADVANCE THANKS
MURALIDHARAN – 7358095391
Ms Yoga Lakshmi N
Thanks for writing and replying back to me. Appreciate, but still I am waiting for a resolution.
Indeed as informed I got a call from Customer Care and wanted to know what was my issue, in spite of me clearly detailing that through my email, however i explained and what my expectations are.
My CONCERNs are this and I still did not get a concrete ANSWER for any of it….
1.WHY I WAS NOT TOLD AT THE TIME OF MY PURCHASE THAT THERE
IS AN OFFER THROUGH DEBIT OR CREDIT CARD, PLS NOTE I WAS
MAKING MY PURCHASE THROUGH IFDC EMI OPTIONS (EMI CARD).
On15th June 2023 through customer care the concerned sales person spoke and kept asking like others why I did not ask them “is there any OFFER”?
putting blame on me suppressing the fact that they did not make any move in informing me about the availability of such an offer.
Additionally he behaved in a very undisciplined way.
2.WHY THE STAFF’S MANNING MOBILE PHONE SECTION WERE NOT
TRAINED WITH THE UPDATES OFFERS PROMOTED BY THE
MANAGEMENT. IS THAT A DELIBERATE ACT ? OR PRETENDING TO
BE UNAWARE ABOUT THE OFFERS OR NOT TRAINED MUCH. EITHER
WAY IT IS A MISTAKE FROM VASANTH & CO. THEY DID ACCEPTED
BUT SAID THEY WILL NOT DO ANYTHING.
Same trend continued with no way they accept their mistake (earlier they did accept and tried to forcefully handover a Power bank which i
vehemently denied and told i can’t accept what they provide rather i need what i was expecting….again arguments.
3 MY MAJOR CONCERN IS WHY I SHOULD LOSE SOMETHING WHICH I AM ELIGIBLE FOR THE FAULT BY THE STAFF. THEY NEED TO FEEL WHAT THEY DID IS
WRONG.
None seems to be repenting the mistake they made, instead trying to put the blame on the customer by telling me why I did not ask for the
availability of any Offer ? indeed which i did the very next day (8th June 2023) after viewing the advt rolled on the Channel, for which both
salespeople manned their said offer not Applicable on Mobile Phones. This very clearly indicates either the unawareness about this or not to inform the
customer deliberately,(attempting to cheat) either way the Manager of the Ambattur Branch needs to explain and apologise apart from all others who
were involved in the whole mela, but unfortunately neither the Manager who hides himself without coming into picture nor the other concerned people
are ready to Apologise…instead kept arguing putting the customer me into more hardships….Do they think am i a Fool ?
As such, I kindly request to escalate this to the higher level who can provide me with resolution which I am expecting are as follows
– All Concerned who argued with me and the Manager who was never ready to come into the picture – Apologise me in writing.
– As the offer was rolling on the specified date and as an eligible customer i need maximum offer not less than 10% ( of the upto 20% advertised)
Again there should not be any hidden criterias in order to make it an ineligible one. It’s very clear in the ad saying upto 20% Offer.
Waiting for an early resolution failing which I might have to approach this n a more severe way getting involved with higher officials of the organisation making the issue more complicated and ultimately making me in going for compensation for mental agony.
Regards
Muralidharan
Dear Customer,
We understand your feelings of having missed a valuable offer.
However, we have already forwarded to the concerned team regarding this for investigation with showroom and further possibilities to go ahead.
Our Support Team shall contact you and provide the needful updates and required support.
Thanks & Regards
Yoga Lakshmi N
Customer Care, Vasanth & Co, Chennai.
Dear Ms Yoga Lakshmi
Thanks for writing to me.
It’s been over a week now, though Ms Kowsalya from customer care called and spoke to me , I gave my options for a smooth resolution
Again it was 2 days before and no information after that….
Let me the current status and waiting for a positive response
Regards
Muralidharan
I got a call indeed yesterday afternoon and Kowsalya spoke to me.. i could not talk to her much since i was busy.
however i wish to make a note that she was specifying as told by the branch people that only 5 % is applicable. I reiterate the mobile was purchased on 7th June 2023 and the Offer of upto 20% is under roll on that day and the next day i.e 8th June too….you could cross check it.
I stand on my demands….and need speed resolution failing which i will move forward to the next course of action during which it would be severe. Its already 2 weeks now..
Today customer care (Ms Kowsaya) can call me after 2pm …
Regards
Muralidharan
Dear Sir / Ma’am,
I am very disappointed to inform that the branch Ambattur and concerned Manager Mr Ramesh, the Mobile sales team seem to not regret their mistakes in spite of me making it very clear with thick and span….Its over 2 weeks now and there is no communication from the customer care too since 2 days who were communicating with me couple of times over the last few days to sort out this issue.
Saying so, Please consider this email of mine as an Ultimatum and if i still not getting a resolution with those i requested are getting agreed upon maximum by Monday the 26th June 2023 EOD, I shall proceed legally with taking up the matter to the higher level and formally registering this in the Consumer forum and Court with seeking a compensation of a value very higher for Mental Agony. and damages with additionally gratifying my demands
Kindly act immediately with taking this seriously and avoid the repercussion
Regards
Muralidharan
