Vacuum cleaner returned under return policy, but no refund for 6 months.

Name of Complainant Bramanandha Reddy
Date of ComplaintSeptember 25, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Bramanandha Reddy:

Eureka Forbes : No 1 fraud company.
Refund complaint reference number 0119184941. I am following up on this complaint since last 6 months. The vacuum cleaner was taken back, but Eureka is hesitant to refund. I see from the internal email threads that the refund is approved, but no payment to me is made yet. I escalated it to the CEO and his escalation team. Till date, 10 senior people in the escalation team have replied that the refund will be processed by the concerned team. But that concerned team (I know it does not exist), has no concern for any customer. Such a lousy company.

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Vacuum cleaner returned under return policy, but no refund for 6 months.

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