| Name of Complainant | |
| Date of Complaint | August 30, 2025 |
| Name(s) of companies complained against | Elira denims on instagram |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Urgent: Request for Refund for Wrong and Damaged Product Delivered
Dear Elira Denim Customer Support,
I am writing to raise a complaint regarding my recent order placed on your website. I had ordered 3 pairs of jeans for ₹1500, as per your offer. However, upon receiving my package today, I was extremely disappointed to find that:
1. Only 1 pair of jeans was delivered instead of 3.
2. The jeans I received was damaged/old and torn.
I had already made the full payment of ₹1500 to the delivery person at the time of receiving the package. Fortunately, I always record an unboxing video as proof, and in this case as well, I have the complete video evidence showing the wrong and damaged product delivered.
The delivery boy also informed me that since I paid online and I have proof, I should receive my refund. Therefore, I kindly request you to initiate a full refund of ₹1500 at the earliest.
Please let me know the process and timeline for the refund. I am attaching the unboxing video and order details for your reference.
Thank you,
Email id priyankadance86@gmail.com
Priyanka sarkar
8101281314
Order ID -VD2046IND
