| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | Parimatch |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Sir/Madam,
I am writing this urgent complaint regarding a serious financial fraud and negligence by the online betting platform Parimatch, which has caused me heavy financial loss and mental distress.
Below are the full details of the fraudulent and unresolved transactions made to the payment details provided directly by Parimatch inside their platform.
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⚠️ Transaction Details
1. ₹18,777 — Paid on 15 October 2025, 12:04 AM
Paid to: Gugulothu Naveen — 9182912235@ptsbi
Transaction ID: T2510150004367650910385
UTR: 549692158000
2. ₹500 — Paid on 26 October 2025, 09:53 AM
Paid to: HS Cycle Industries — hscycleindustries9312@sbi
Transaction ID: T2510261923329827781668
UTR: 052751182850
3. ₹2,919 — Withdrawal Request from Parimatch
Transaction ID: 161847666
Order ID: 178559893
Date: 26 October 2025, 02:30:18 UTC
Status (as per Parimatch): Success
Actual Status: Not received in my HDFC account
Total Amount Involved: ₹22,196
Attempts to Resolve
I contacted Parimatch support several times with all transaction proofs.
They continue to delay or deny responsibility.
I also contacted Paytm Payments Bank (beneficiary bank) and HDFC Bank (my bank).
Both confirmed that the transaction was successfully settled to the beneficiary but no reversal or refund was initiated.
HDFC Bank has already raised a case with the beneficiary bank, but even after 16+ days, no update or refund has been received.
Paytm Payments Bank closed my complaint saying they have no role in this matter.
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⚖️ Request for Immediate Legal and Financial Action
This is a clear and serious case of fraud and cheating under the Consumer Protection Act, 2019, involving:
Failure to provide service after payment received
Non-refund of consumer funds
Deliberate mental harassment and negligence
I urgently request that the Consumer Affairs Department / Consumer Court take the following actions:
1. Initiate legal action against Parimatch for withholding consumer funds.
2. Trace and freeze the Paytm accounts used by Parimatch (mentioned above).
3. Order Parimatch to refund ₹22,196 immediately to my HDFC account.
4. Impose penalty for causing financial and emotional suffering.
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🧾 Complainant Details
Name: Bhemanpally Sathish Kumar
Bank: HDFC Bank
Total Amount Lost: ₹22,196
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This situation has become life-affecting and urgent, as I have exhausted every possible way—bank complaints, cybercrime, and customer support—without any result. I request immediate investigation, refund, and strict action against Parimatch and its linked payment handlers.
Please acknowledge receipt and take urgent legal steps to recover my money.
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Regards,
Bhemanpally Sathish Kumar
