| Name of Complainant | |
| Date of Complaint | June 17, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Jio Support Team,
I am writing to formally escalate my service request (Request ID: SR00002E6HCY) due to continued inaction and lack of response from your customer care team. Despite multiple follow-ups, there has been no resolution, and the engineer visit I scheduled has been completely ignored—no one has contacted me so far.
As I am working from home, stable internet connectivity is absolutely critical to my job. I have communicated the urgency of this matter several times, yet it appears my concerns are not being taken seriously.
I am extremely disappointed with the level of service provided. This is unacceptable, and I urge you to treat this escalation with the urgency it deserves. Please ensure that my issue is addressed immediately and that an engineer visits my location at the earliest possible time.
Here are my details once again for your reference:
Customer Name: Harshil Kumar Gupta
Linked Mobile Number: 9540256739
Address: C-797, Rajendra Nagar, Bareilly, UP – 243122
Request ID: SR00002E6HCY
I request a prompt update and resolution within the next 24 hours, failing which I will have no choice but to explore further escalation channels including social media and consumer forums.
Regards,
Harshil Kumar Gupta
Mobile: 9540256739
Image Uploaded by Harshil Kumar Gupta:
