| Name of Complainant | |
| Date of Complaint | December 17, 2025 |
| Name(s) of companies complained against | Nykaa Fashion |
| Category of complaint | Health & Beauty |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my concern regarding an order I placed on 23rd November 2025 through Nykaa Fashion. Despite the considerable time that has passed, my order has not yet been delivered.
I have contacted your customer service team multiple times, but I have been informed that the order cannot be canceled as it is from H&M. Furthermore, I was told that Nykaa Fashion is not taking any steps to coordinate with H&M to resolve this issue.
This lack of action and communication is highly disappointing and does not reflect the level of service expected from a reputed platform like Nykaa Fashion. As a customer, I should not be left without a resolution for an order placed nearly a month ago.
