| Name of Complainant | |
| Date of Complaint | August 25, 2023 |
| Name(s) of companies complained against | Motorola |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Manisha Sanki
25/08/2023
Motorola Inc,
Motorola Customer support.
Dear Motorola Support Team,
I hope this message finds you well. I am writing to express my deep concern and dissatisfaction with the recent update received on my Moto G52 smartphone. Following the installation of the latest update, I have been experiencing a persistent issue with green lines appearing on my phone’s screen.
I have always been a loyal customer of Motorola products, and until this update, I had been enjoying a seamless experience with my Moto G52. However, the appearance of these green lines has significantly hindered my ability to use the device effectively. The lines not only disrupt the display but also interfere with the overall functionality of the phone. I have also tried to reboot the phone several times and various troubleshooting steps but it was no good.
I kindly request that you take swift action to address this issue. Given that the problem arose immediately after the latest update, it is clear that the update itself has caused this disruption. In light of this, I respectfully ask for a free replacement of the display to restore my Moto G52 to its optimal condition.
I kindly request that Motorola’s technical support team promptly addresses this matter.
I believe in the commitment of Motorola to customer satisfaction and quality assurance. A free replacement would not only demonstrate your dedication to resolving this issue but also help maintain my confidence in the brand.
Please provide me with guidance on the steps I need to take to initiate the display replacement process. I look forward to a timely response and a swift resolution to this matter.
Thank you for your attention and understanding.
Yours sincerely,
Manisha Sanki
