| Name of Complainant | |
| Date of Complaint | June 3, 2025 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello
I am writing to formally raise a complaint regarding my JioFiber connection, which has been down since today morning at 7 AM. Despite multiple calls to the customer care, my issue remains unresolved.
Additionally, during my interaction with the customer support executive, I was treated rudely, and the call was abruptly disconnected. Such behavior is highly unprofessional and unacceptable.
While the standard turnaround time (TAT) for resolving such issues is 24 hours, I have been given a time slot 5 days from now, which is completely unreasonable. This prolonged delay is causing significant inconvenience, and I request urgent action to restore my internet connection immediately.
Please prioritize my request and expedite the resolution at the earliest. I expect a prompt response with a concrete solution to this matter.
Looking forward to your swift assistance.
Below is the mail from Jio for your reference and additionally i am also mentioning the detail.
“With reference to Service Request number SR00002DIKT8 for your JioFixedVoice Number connection having JioFixedVoice Number +911135746128, we have scheduled an appointment with a Jio service engineer at your premises on 05-Jun-2025 between 12:30:00 – 13:30:00.”
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