| Name of Complainant | |
| Date of Complaint | July 23, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
Got below email from Airtel CEO and found your emails ID’s. I wanted to vent out my vows for last few months with Airtel services. Hope you would help.
I have following connections and I am associated with Airtel for 12+ years.
A Postpaid corporate numbers with primary connection as 9845628413.
Broadband and Landline: 08049586003_kk
I had requested for Board band plan change to increase speed which is needed for my work from home. Ticket is open from 27th May. Have called and escalated to customer care multiple times.
Following is the problems i am suffering with Airtel
1. When ever i try to raise the request from the Airtel App, it displays that the request is accepted but nothing is happens from the Airtel side.
2. When i call customer care each time they say that they have raised the request on my behalf and it will be done in next 48 hrs. but it is been 3 weeks
nothing is happened.
My request is to change the plan from 1299 plan to 999 plan which needs a modem change.
FROM 3 WEEKS WHEN I CALL YOUR CUSTOMER CARE THEY ARE SAYING THAT MY BROADBAND ACCOUNT HAS SOME ISSUES AT THE BACKEND WHERE THE “WORK ORDER” TO REPLACE THE MODEM CHANGE IS NOT GETTING GENERATED”
I AM HEARING THIS FROM 3 WEEKS. I HAVE A URGENT REQUIREMENT OF HIGHER SPEED AS KIDS AND ME ARE USING THE BROADBAND.
I HAVE AN ASK, IS THIS THE WAY YOU GUYS TREAT A CUSTOMER WHO IS A SOFTWARE ENGINEER HIMSELF AND WORKS IN A NETWORK COMPANY OF WHCIH “BHARATI AIRTEL” IS A BIGGEST CUSTOMER
ARE YOU TRYING TO FOOL ME BY BLUFFING THAT MY CUSTOMER ACCOUNT HAS A PROBLEM AT BACKEND.
I have recorded each conversation of mine with your customer care guys annd if this continues i am surely going to raise a complaint in the customer court.
Most worst than that is FROM 2 DAYS I CALLING YOUR CUSTOMER CARE FOR CANCELLATION OF MY BROADBAND CONNECTION, EACH TIME THEY KEEP THE CALL TICKING FOR MORE THAN 1 HR SAYING SUPERVISOR IS NOT AVALIABLE.
THIS IS HEIGHTS. I AM NOT SURE THAT CUSTOMER HAS TO RUN PILLAR TO POST FOR DISCONNECTION AS WELL..
THIS IS SURELY NOT A WELCOMING GESTURE OF AIRTEL.
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