Upi payment successful but merchant not receive money

Name of Complainant SUMAN MASANTA
Date of ComplaintDecember 11, 2019
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by SUMAN MASANTA:

Respected sir or madam,
I’m order some products and my order Id is: PO33919664156001. Order payable amount of 815.80 INR. Payment mode Amazon pay UPI. My Bank Transaction ID: 934023220476. Payment Status: Success full. But amount not received merchant 1mg.com and my order cancel.

Bank Given this message->>
Paid using: 98******13@apl
Paid from : Paytm Payments Bank ********13
Status : Successful
Bank Reference ID : 934023220476.

I want to refund amount of 815.80/-
Please help me urgent.
Thanks.

Image Uploaded by SUMAN MASANTA:

Upi payment successful but merchant not receive money

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