| Name of Complainant | |
| Date of Complaint | May 17, 2022 |
| Name(s) of companies complained against | Air India |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I travelled by business class on AI 127 from Delhi to Chicago on 23-04-2021(Air India Ref: HYMPL). My boarding pass clearly indicated seat no: 8F. But to my horror, I realized that the seat is unserviceable, electrical system does not work and seat does not recline. I am a 70 year old man with major health issues with back pain being the main problem. But I was forced to sit in that condition through out my journey of more than 15 hours and by the time I reached Chicago my condition became more acute with my back and was even unable to walk.
I have undergone mental agony and physical pain due to bad and unserviceable seat in a business class.
The ticket was issued by United airlines (L1R0J9) with my first sector by Vistara airlines from Hyderabad-Delhi. Though the ticket clearly says two free checked bags, the check in counter staff at Delhi airport informed me that only one checked bag is allowed and forced me pay an amount of Rs 20.400 for second bag.
Here, I would like bring to your notice that i am a regular traveler between Hyderabad and Denver/Colorado Springs (USA). As one of the Star Alliance partners along with United airlines , Air India is normally the originating carrier for me from Hyderabad ( except on few occasions when I travelled by Thai Airways ) travelling to US. Never, I repeat NEVER, I had such problem with check in counter staff like I had this time. What ever the United airlines ticket is mentioned, it used to be honored by Air India.
Though, I made several complaints to Air India, there was no response.
Ticket issued by United Airlines:
From: “United Airlines, Inc.”
Date: March 18, 2021 at 10:43:51 PM MDT
To: appuvj22@yahoo.com
Subject: eTicket Itinerary and Receipt for Confirmation L1R0J9
United Airlines Fri, Mar 19, 2021
Thank you for choosing United.
A receipt of your purchase is shown below. Please retain this email receipt for your records.
Note: There are travel restrictions in place due to the coronavirus. Check our Important notices page for the latest updates
Confirmation Number:
L1R0J9
Flight 1 of 3 UK870 Class: (I)
Thu, Apr 22, 2021 Thu, Apr 22, 2021
08:25 PM 10:40 PM
Hyderabad, IN (HYD) Delhi, IN (DEL)
Flight Operated by Vistara.
Flight 2 of 3 AI127 Class: (I)
Fri, Apr 23, 2021 Fri, Apr 23, 2021
02:20 AM 07:25 AM
Delhi, IN (DEL) Chicago, IL, US (ORD)
Flight Operated by Air India.
Flight 3 of 3 UA1204 Class: (JN)
Fri, Apr 23, 2021 Fri, Apr 23, 2021
09:55 AM 11:32 AM
Chicago, IL, US (ORD) Colorado Springs, CO, US (COS)
Traveler Details
KOMATINENI/VENKATARAO
eTicket number: 0162340539201 Seats: HYD-DEL —–
DEL-ORD —–
ORD-COS 01E
Purchase Summary
Method of payment: Mileage Plus XXXXX533
Visa ending in 5170
Date of purchase: Fri, Mar 19, 2021
September 11th Security Fee: 5.60 USD
U.S. APHIS User Fee: 3.96 USD
U.S. Customs User Fee: 5.99 USD
U.S. Immigration User Fee: 7.00 USD
India Passenger Service Charge: 6.40 USD
India Aviation Security Fee: 6.14 USD
Total Per Passenger: 80000 miles + 35.09 USD
Total: 80000 miles + 35.09 USD
Award Rules
Additional charges may apply for changes in addition to any fare rules listed.
NON-END/-TRAN/-REF/UAONLY
MileagePlus Accrual Details
Ineligible to accrue mileage or Premier qualifying credit.
Baggage allowance and charges for this itinerary
Origin and destination for checked baggage 1st bag charge 2nd bag charge 1st bag weight and dimensions 2nd bag weight and dimensions
Thu, Apr 22, 2021
Hyderabad, IN (HYD)
to Colorado Springs, CO, US (COS) 0 USD 0 USD 50lbs(23kg) – 62in(157cm)
