| Name of Complainant | |
| Date of Complaint | December 10, 2024 |
| Name(s) of companies complained against | Crompton |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased Crompton Geyser (15 Litre) approximately 1.5 years ago. Unfortunately, the geyser’s water tank started leaking, and I raised a complaint in November.
A service engineer visited and confirmed that the water tank is covered under warranty and assured me that it would be exchanged. However, it has been over 45 days, and I have not received any updates. To my shock, I discovered that the service request has been closed without resolution.
I have repeatedly emailed your support team, but I have received no response. This is unacceptable. I rely on your product for daily use, and the leaking tank poses a serious safety hazard. If any accident occurs due to this leakage, Crompton will be held accountable for the consequences.
I demand an immediate update on my service request and a timeline for the replacement of the defective geyser. Failure to address this issue will leave me no choice but to escalate the matter further, including filing a formal complaint with consumer protection authorities.
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