Unnecessary packs added without my consent

Name of Complainant Subramanya Kandachar H R
Date of ComplaintMarch 30, 2021
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Subramanya Kandachar H R:

I had recharged my tatasky id 1200601522 for Rs3500 in Nov 2020 and got 2 months discount of ₹291 for each month… total of ₹4k was available and this has been exhausted in <5 months from the date of recharge (Nov 20).

Tatasky executive made a mistake of adding unwanted packs saying it will be free of cost and wouldn’t get charged if not subscribed… I never gave consent to subscribe however whole of 4k is utilised and exhausted before due date.
I hsve been calling customer care and talking to supervisor from Mar 16 till today but no resolution.
Also sent escalation mail to Nodal officer many times ( 2Q1HTMR0 2Q4E6VVH 2QKGDWJ5 2QBPS0BJ 2QBPS0C5) but no one has called me back giving resolution.
I want my refund which is held by Tatasky for adding unnecessary packs.

Image Uploaded by Subramanya Kandachar H R:

Unnecessary packs added without my consent

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