unnecessary deductions done to my prepaid account

Name of Complainant Anuj Kumar Aggarwal
Date of ComplaintAugust 2, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Anuj Kumar Aggarwal:

My mobile no. is 9810501914. Every month I recharge my mobile online with the plan of Rs. 49.00. Last month also I recharged my mobile on 05/July/2020 with the plan of Rs.49.00. After recharge, my “Pack TT became Rs.76.86 & Bal Rs. 17.99”.

Today I have to recharge my mobile but before recharging I checked my Balance & was surprised to see the unnecessary deduction done to my account. My Account Balance dropped down to as follows :-

Pack TT : Rs. 37.07

Bal : Rs. 17.99

From 05/July/2020 till 31/July/2020, I have made very few & very short duration calls, then why Rs. 39.79 have got deducted to my account.

Request you to pls help me in recovering this account.

Image Uploaded by Anuj Kumar Aggarwal:

unnecessary deductions done to my prepaid account

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