| Name of Complainant | |
| Date of Complaint | September 2, 2023 |
| Name(s) of companies complained against | icici merchant service |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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I have surrendered the ICICI fiserv services 1year ago with TID no. – 39161290
On Tuesday i.e 29/8/2023 an amount of Rs.5500/- deducted from my account in the name of ECP(Early Cancellation)charges.The banking persons said that it is the ECP charge but the person who install the machine had never told us about such charge or about any other charges.At the time of surrendering the machine and services also they don’t tell us about any ECP charge.
How can any company took a charge after 1 year of stopping the services and without informing?
Also when I got the machine installed at my Shop initially I was told that NO monthly charges would be deducted as the machine is in offer for your shop..
After some months without being informed monthly charges started deducting from my account without my knowledge that’s the reason i stopped the service..
Even after complaining no action were taken and now another deduction of such a big amount of Rs 5500.
This is clear harassment of a customer. You have to return my money ICICI that you deduct wrong.
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