| Name of Complainant | |
| Date of Complaint | June 26, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear sir,
This is to bring to your notice that i have been recieving monthly bills on my airtlel fiber broadband (ac. no. 7038802255 , location Derabassi,Punjab) even though it has been months since i talked to an executive on the call to put my connection on hold and stop billing because i was not living at the location after corona crisis.After the first lockdown i had been staying at my hometown patiala and at that time only about 1or2 month’s bill was pending which i was about to pay, but i was recieving messages that i should pay bill to
reactivate my connection which i did not want because i didn’t want another month’s bill.At about that time,i was recieving calls form airtel to pay the pending bill,when i talked to 2-3 of the executives asking about this issue and why was my bill not stopping.I even urged to one of the executives to stop the bill right there and told her that i will pay the pending bill but i dont want any more bills to come until i return to the place after the opening of lockdown,whenever that might be.The executive told me that it will be done and i should pay the bill after that and that i will recieve a call from a customer care executive.I did not receive any such call.
After that ,due to pandemic there were no customer care executives for weeks and i was helpless and couldnt convey my problem.I even tried the airtel thanks app but it was not helpful.When corona situation lightened, i tried calling customer care again.At this time i had the 3rd month bill on top as well.I called the customer care helpline but it said that there are less number of executives and it will take time but i never got connected to anyone in multiple tries.Sometimes i was not even given the option to talk to an executive in the IVR.Now it has been another month of struggle and another bill has been generated while no one is living there or using the internet for past 3 months. I was furious and i tried calling customer care in the last 2-3 days and there is no option in the IVR to talk to an executive.Once i did almost connect to an executive but she cut the call on her end and then i couldn’t connect to the executives in later tries too. I am really angry with the services and highly disappointed given the high status of your company. There has been no customer care support , i have not been able to connect to anyone from airtel and convey my issue except once and i have been getting bills that i do not want or accept. I do not want this matter to be taken lightly and i am ready to pay the first 2 months bill .I demand complete wavering off of the remaining bills and the billing cycle to be suspended untill i request to reactivate it.I will not pay any more bills being generated and also the few that have been generated in the past few months. I want someone to respond fast and get back to me in the earliest.I will not pay the bill of the first two months until i get these unintended bills removed and confirmed to me by mail and call , and if not looked into, i will have no option but to take this matter up with the consumer code department.
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