| Name of Complainant | |
| Date of Complaint | May 29, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I took Rs999 AirTel Broadband subscription for an year in Jan 2021.
My Plan details:
Broadband Id: 040101901028_ap
Relationship Number: 7040718006
Bill Number: FT2136I001519282
1 year subscription with Rs999 plan
The plan has complementary HotStar, Amazon Prime, Zee5 one year subscription offers (I attached the pamphlet from Airtel). I was told I can claim these offers from Airtel Thank you app anytime in the year. I claimed Hotstar and Amazon Prime subscriptions in Jan 2021, the day connection was activated. Now, when I want to claim zee5 subscription, Airtel Broadband sales persons are saying that the plans are revised and is no more applicable to me. I feel cheated since when I took the plan, I was promised zee5 subscription too and now they are going back on their word.
My repeated calls to Airtel Braodband sales person (Name: Naveen, Mobile: 9121267922) didn’t yield any results and I’m forced to get in touch with consumer forum and seek your help in doing the needful.
I have attached the old pamphlet wherein Airtel claimed that Rs999 is eligible for zee5 subscription also. I haven’t attached my broadband bill receipt as it has sensitive information. I can produce them as and when asked.
Thank you,
Ravi Kumar Paluri
Image Uploaded by Ravi Kumar Paluri: